Refund policy

<p>Full policy on our website: <a href="https://dropkartllc.com/pages/return-policy">Return Policy</a> (DropKart LLC).</p><h2>Return Policy — DropKart LLC</h2><p>We want every part to work as expected. If something is wrong with your item, we’ve made the process straightforward.</p><h3>Eligibility — defective items</h3><p>You may request a <strong>return or resolution within 30 days of delivery</strong> if the item is <strong>defective</strong>, including:</p><ul>
<li>Dead on arrival or <strong>not functioning</strong> as a part should</li>
<li>
<strong>Visibly damaged</strong> before use (e.g., cracked screen, swollen battery, bent connector)</li>
<li>
<strong>Not as described</strong> on the listing in a material way (wrong model/fit, major spec mismatch)</li>
</ul><h3>How to file a claim</h3><ol>
<li>
<strong>Email us</strong> at <a href="mailto:customcare@dropkartllc.com">customcare@dropkartllc.com</a> with:<ul>
<li>Your <strong>order number</strong>
</li>
<li>A <strong>short description</strong> of the issue</li>
<li>
<strong>Photos or a short video</strong> showing the defect (packaging + part, if relevant)</li>
</ul>
</li>
<li>We will <strong>confirm receipt</strong> and review your case. <strong>We aim to respond within 24 hours</strong> on business days.</li>
<li>If approved, we will offer a <strong>replacement</strong> or <strong>refund to your original payment method</strong>, depending on stock and your preference.</li>
</ol><h3>What we may ask for</h3><ul>
<li>Additional photos to verify compatibility/installation issues vs. manufacturing defects</li>
<li>Return of the item <strong>only if we request it</strong> (we will provide instructions; do not send items back without approval)</li>
</ul><h3>Outside the 30-day window</h3><p>Claims received <strong>after 30 days from delivery</strong> may not be eligible, except where required by applicable law.</p><h3>Questions</h3><p>If you’re unsure whether your case qualifies, <strong>contact us first</strong> — we’ll tell you the next step.</p>